Shipping policy

This policy explains where Mango Trees Australia delivers, how shipping costs and delivery times work, and what to do if a delivery doesn't go to plan.

Where we deliver

We deliver across Australia, including regional and rural areas, and to New Zealand. We don't currently ship to other countries.
Some products, carriers and destinations have restrictions. If we can't deliver an item to your address, checkout will normally stop the order, or we'll contact you before dispatch.
We deliver to PO Boxes and parcel lockers when the product and carrier allow it. Bulky or heavy items need a street address.

Shipping costs

Use the shipping estimator on the product page: enter your postcode to see the delivery cost. The final cost is confirmed at checkout, based on the items in your cart and your delivery address.
The checkout total is what you pay for the delivery service you choose, unless we spot an obvious pricing or technical error before dispatch.
Bulky, heavy or remote deliveries may cost more or have fewer carrier options. If an extra charge can't be avoided, we'll tell you first, and you must accept it before we dispatch.

Dispatch and delivery times

Orders are usually dispatched within 1–2 business days. Items that are specially prepared or bulky may take longer; the product page will say so, or we'll let you know after you order.
After dispatch, delivery usually takes 2–7 business days to metro areas, and longer to regional, rural and remote areas and New Zealand.
These are estimates, not guarantees. Delivery can be delayed by sales periods, public holidays, bad weather, access problems or carrier issues outside our control.
You'll receive tracking details by email when your order is dispatched.

Orders shipped from more than one location

Mango Trees Australia ships from more than one warehouse. This includes partner warehouses in other states.
An order may therefore arrive in separate parcels on different days. Where tracking is available, you'll get it for each parcel.

Bulky and heavy items

Furniture, mattresses and other bulky products may be sent by specialised freight.
These items need a street address, may have limited delivery areas, can arrive separately from smaller items, and may need someone to be home to accept the delivery.
Bulky items are delivered to the front door or kerbside. Carrying inside, room-of-choice delivery and assembly aren't included unless the product page says so.
Check bulky deliveries when they arrive. If the packaging or product looks damaged, take photos before using it and contact us promptly.

Pickup from Seven Hills

You can choose free pickup from Unit 32, 18–20 Tucks Road, Seven Hills NSW 2147, Australia at checkout.
Pickup is by appointment only. Wait for your "ready for pickup" email, then call 0400 99 80 50 to book a time during Monday to Friday, 10:00 am–3:00 pm Sydney time, excluding NSW public holidays.
Please bring your order number.

Wrong or incomplete addresses

Check your delivery address before you place the order.
Contact us straight away if it's wrong. We can't change the address once fulfilment has started.

Late, missing or stuck parcels

If tracking hasn't updated, or your parcel is later than the carrier's estimate:

Check the tracking link and any card or message from the carrier.
Look around the delivery spot and ask others at the address.
Contact the carrier if the tracking page offers that option.
Contact Mango Trees Australia with your order number. We'll follow it up with the carrier.

Carrier investigations can take time, and the recipient may need to sign a declaration.

Damaged deliveries

If an item arrives damaged:

keep the product, packaging and shipping label;
take clear photos of the outer box, the label, the packaging inside and the damage; and
contact us promptly with your order number.

This process doesn't limit your rights under the Australian Consumer Law. See our Returns, Refunds & Warranty policy for the full claim process.