Refund policy

We want you to have clear options if a product is unsuitable, damaged, faulty or not as described.

This policy is in addition to your rights under the Australian Consumer Law and, where it applies, New Zealand consumer law, and does not exclude them.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Start a return or claim

  • Contact Mango Trees Australia through our Contact page, email admin@mangotrees.com.au or call 02 8604 7356 (Monday to Friday, 10:00 am–3:00 pm Sydney time, excluding NSW public holidays) before sending or bringing back any item.
  • Include your order number, the product and the reason. For a faulty, damaged or incorrect product, please include clear photos, or a video where practical.
  • Wait for our return instructions before sending the item.
  • In-person returns to our Seven Hills office are by appointment only, once we've approved the return. Call 0400 99 80 50 to book.

Change-of-mind returns

You can ask for a change-of-mind return within 30 days of delivery. The product must be:

  • unused and, where applicable, unworn, unwashed and unassembled;
  • complete and in its original resaleable condition;
  • returned with its original packaging, tags, manuals, parts and accessories; and
  • accompanied by proof of purchase.

Please take care when opening the packaging so the product can be checked and, if eligible, resold.

Change-of-mind exclusions

Unless the product is faulty, or you're otherwise entitled to a remedy under consumer law, we can't accept change-of-mind returns for:

  • personalised, customised, made-to-order or special-order products;
  • clearance products clearly marked "no change-of-mind returns" before purchase;
  • products that have been used, assembled, installed, modified or damaged after delivery;
  • products missing their original packaging, tags, parts or accessories;
  • light fittings that have been installed or wired; furniture that has been assembled, cut, drilled or finished; cushions, mattresses and covers that have been used or washed.

These exclusions don't limit your rights for faulty, unsafe, incorrectly described or otherwise non-compliant products.

Change-of-mind return costs

  • You pay the cost of returning an approved change-of-mind item. Please use a tracked service and pack the product securely.
  • Original delivery charges aren't refunded for a change-of-mind return unless the law requires it.
  • We're not responsible for a return you arranged that is lost or damaged before it reaches us.
  • Bulky furniture may need a freight service to return. You arrange and pay for it on change-of-mind returns.

Faulty, unsafe, damaged or incorrect products

  • Consumer guarantees apply automatically and can't be excluded. Depending on the circumstances, you may be entitled to a repair, replacement, refund, compensation or another remedy.
  • Please check your purchase when it arrives. If it is damaged, faulty or not what you ordered, contact us promptly with your order number and clear photos. There is no fixed deadline: we'll assess every claim under your consumer law rights. Reporting early just helps us resolve delivery damage faster.
  • We may ask for photos, video, serial or batch details, troubleshooting information or the product itself. You don't need the original packaging for a faulty-product claim.
  • If we need the product back, we'll arrange and pay for the return, usually with a prepaid return label, or a pickup for bulky items.
  • If a refund is approved, we'll refund the product price and the original delivery charge.
  • Damage caused by misuse, normal wear and tear, incorrect assembly, unauthorised changes or not following the product instructions may not be a product fault. We'll look at the circumstances and any manufacturer warranty.

Refunds

  • We check returned products when they arrive.
  • Once we've received and checked your return, or approved a refund without needing the item back, we process the refund within 5 business days to your original payment method. Your bank or payment provider may take a few extra days to show it.
  • If a returned product doesn't meet the approved conditions, we'll explain why and talk you through the options.

Exchanges

  • For change-of-mind exchanges: we exchange eligible products, subject to availability. Contact us within 30 days of delivery and wait for approval before sending the item. The same conditions and return costs as change-of-mind returns apply, and we'll confirm any delivery cost for the replacement before arranging it.
  • Faulty, damaged or incorrect products are handled under the section above, at no cost to you.

Manufacturer warranties

  • Some products come with a manufacturer's warranty. Warranty periods and conditions vary by product.
  • A manufacturer's warranty is in addition to your consumer law rights and doesn't replace them. Contact us if you need help with a warranty claim.

Cancelling or changing an order

  • Contact us as soon as possible if you need to cancel or change an order.
  • We can't change an order once fulfilment has started. If it has already shipped, you can use our change-of-mind returns process instead. Your rights for faulty or non-compliant products are not affected.

Contact

  • Mango Trees Australia is a registered business name of DaTang Trading Australia Pty Ltd (ABN 65 141 377 068).
  • Unit 32, 18–20 Tucks Road, Seven Hills NSW 2147, Australia. Phone 02 8604 7356. Email admin@mangotrees.com.au.