Effective date: 16 September 2026
These Terms govern your use of mangotrees.com.au and your purchases from Mango Trees Australia. Please read them with our Shipping & Delivery policy and our Returns, Refunds & Warranty policy. Our Privacy Policy explains how we handle personal information.
Mango Trees Australia is a registered business name of DaTang Trading Australia Pty Ltd (ABN 65 141 377 068), an Australian business operating since 2010. "Mango Trees Australia", "we", "us" and "our" mean DaTang Trading Australia Pty Ltd trading as Mango Trees Australia.
Nothing in these Terms excludes, restricts or changes any right, consumer guarantee or remedy that can't lawfully be excluded. This includes your rights under the Australian Consumer Law and, for New Zealand customers where it applies, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (NZ).
Using the website
- Use the website lawfully. Don't interfere with its security or operation, or with other users.
- Don't attempt unauthorised access, introduce malicious code, misuse promotions, pretend to be someone else, or use the website for fraud.
- You're responsible for keeping your account login secure and for what is done through your account, unless the problem was caused by our failure to take reasonable care.
Product information
- We aim to keep product descriptions, specifications, images, dimensions, prices and availability accurate. Colours and appearance can vary between screens, photos, production batches and packaging updates.
- Natural materials such as timber and kapok vary in grain, colour and texture, so each piece is unique.
- Please check the product information to make sure an item suits your intended use, space, installation method and size.
- If you tell us your intended use and rely on our advice, nothing in these Terms limits any consumer guarantee that may apply.
- Product information and buying guides are general information only. They are not professional, medical, coaching, engineering, electrical or installation advice.
- If we find a significant error in product information, availability or price before dispatch, we'll contact you and explain your options. Depending on the circumstances, we may correct the information, offer an alternative, or cancel and refund the affected item.
Prices and payment
- Prices are shown in the currency displayed on the website and at checkout. Prices for Australian orders include GST where it applies.
- Shipping charges are shown before you pay. Currency conversion charges, card fees, customs duties, import taxes and other government charges imposed separately are not included unless we say so.
- We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. The methods available for your order are shown at checkout. Payments are processed by Shopify and our payment providers under their own terms and privacy policies.
- You confirm that you're authorised to use the payment method you provide. If payment can't be authorised, the order won't proceed.
Orders and availability
- Placing an order is an offer to buy the products in your cart.
- The automatic order confirmation only confirms that we've received your order; it doesn't mean we've accepted it. We accept your order when we start fulfilling it, or when we otherwise tell you it's accepted.
- Before we accept an order, we may decline or cancel it for genuine and reasonable grounds. These include payment failure, suspected fraud, stock unavailability, delivery restrictions, an obvious pricing or product error, misuse of a promotion, or a legal requirement.
- If we can't accept an order after you've paid, we'll tell you and refund the affected amount to your original payment method.
- Products may sell out before your order is accepted. If that happens, we'll contact you and explain your options.
- We ship from more than one location, so an order may arrive in separate parcels on different days.
- Order changes: contact us as soon as possible. We can't change an order once fulfilment has started. If it has shipped, our change-of-mind returns process applies.
Delivery and ownership
- Delivery options, charges, estimates and restrictions are explained in our Shipping & Delivery policy and at checkout. Delivery estimates are not guarantees unless we expressly say so.
- When we arrange delivery, we remain responsible until the order is delivered to the address given for the order, subject to the law. If an order is delayed, lost or damaged in transit, contact us and we'll investigate with the carrier.
- Check your delivery address before ordering. We can't change it once fulfilment has started.
- You own a product once it has been paid for in full and delivered. Nothing in this section limits your consumer law rights.
Returns, faults and refunds
- Returns, change-of-mind conditions, damaged deliveries, wrong items, warranty claims and product faults are handled under our Returns, Refunds & Warranty policy.
- Approved refunds are processed within 5 business days to your original payment method.
- Please contact us and wait for return instructions before sending or bringing back a product.
- Depending on the circumstances, remedies for a faulty, unsafe, damaged, wrongly supplied or misdescribed product may include a repair, replacement, refund, compensation or another remedy under consumer law.
Product safety, assembly and use
- Use products only for their intended purpose, and follow all supplied warnings, weight limits, age guidance, and care, installation and assembly instructions.
- Some products need assembly, secure mounting or installation. Make sure the product and the location are suitable, and get help from a capable adult or a qualified installer where appropriate.
- In Australia, hard-wired light fittings must be installed by a licensed electrician. Anchor tall or heavy furniture to the wall where the instructions say to, especially in homes with children.
- To the extent the law allows, Mango Trees Australia is not responsible for damage or injury to the extent caused by misuse, unauthorised modification, unsuitable installation, or not following clear product instructions. This doesn't limit any liability, consumer right or remedy that can't lawfully be excluded.
Wholesale and trade accounts
- Businesses can apply for a wholesale account with their ABN. Contact us for details.
- New wholesale accounts pay for orders upfront.
- Wholesale accounts are also subject to our Terms of Trade for Account Holders.
Promotions and discount codes
- Promotions and discount codes may have eligibility rules, dates, product exclusions, minimum spends and usage limits. Any conditions shown with an offer form part of these Terms.
- Unless stated otherwise, discount codes can't be combined, exchanged for cash or applied to an order you've already placed. A discount applies only to eligible products and doesn't reduce delivery charges unless the offer says so.
- We may refuse or cancel a promotion where there is fraud, misuse, duplication, an obvious technical error or another genuine and reasonable basis, subject to the law. If this affects an order you've already paid for, we'll contact you and refund any affected amount where appropriate.
Intellectual property
- Unless stated otherwise, the Mango Trees Australia website, branding, design, written content, graphics and other original material are owned by DaTang Trading Australia Pty Ltd or used with permission.
- You may use the website for personal shopping and reference. Don't copy, republish, modify, distribute or commercially use protected material without permission, except where the law allows.
- Third-party product names, brands, logos and trademarks belong to their owners. Showing them on our website identifies the products; on its own, it doesn't imply sponsorship, endorsement, authorised-reseller status or any other relationship.
Third-party services and links
- Our website uses or links to third-party services, including payment providers, delivery carriers, review platforms, social media and our Shopify-powered chat assistant. These services have their own terms and privacy policies.
- We don't control independent third-party websites. Nothing in this section limits any consumer right or remedy that can't lawfully be excluded.
Chat assistant
- Our website chat may be answered by an automated AI assistant, based on our published policies and product information.
- If the assistant gets something wrong, we'll correct it. Your consumer rights are not affected.
- You can ask for a person. During business hours we'll pass the chat to our team; outside business hours we'll reply by email.
Liability
- Nothing in these Terms excludes, restricts or changes any consumer guarantee, right, remedy or liability that can't lawfully be excluded, including under the Australian Consumer Law and, where it applies, New Zealand consumer law.
- To the extent the law allows, Mango Trees Australia is not responsible for loss or damage to the extent caused by misuse, unauthorised modification, incorrect assembly or installation, or not following clear product and safety instructions.
- Any limitation of liability applies only as far as the law allows. It doesn't affect your rights or remedies that can't be excluded.
Changes, suspension and termination
- We may update the website and these Terms to reflect changes to our services, business practices or legal obligations. Changes apply from the new effective date. They won't change an order we've already accepted, unless the law requires it or you agree.
- We may temporarily suspend all or part of the website where reasonably necessary for security, maintenance, fraud prevention or legal compliance.
- We may restrict or end access for serious or repeated misuse, fraud or unlawful activity.
Governing law
- These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.
- If you live in New Zealand or elsewhere, any mandatory consumer protections that apply to you still apply.
- You and Mango Trees Australia submit to the non-exclusive jurisdiction of the courts of New South Wales, and of any other court that has jurisdiction under consumer law.
Contact
DaTang Trading Australia Pty Ltd (ABN 65 141 377 068), trading as Mango Trees Australia. Unit 32, 18–20 Tucks Road, Seven Hills NSW 2147, Australia. Phone 02 8604 7356. Email admin@mangotrees.com.au. Contact page.